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Our Policies

Your appointments are very important to Sustain Salon. It is reserved especially for you & we understand that sometimes life happens and schedule adjustments are necessary. All our appointments are confirmed 72 hours in advance by text and/or email; therefore, we respectfully request at least 48 hours notice for cancellations. If you arrive more than 15 minutes late, it is the service providers discretion wether or not they need to reschedule your appointment and/or charge you a fee. 

Late Cancellation / No Show Fee

  •    Late Cancrellation fee (less that 48 hours) - 50% of your total service(s) will be charged.

  •    No Show - 100% of your service total will be charged.

 

It is the right & agreed upon policy of Sustain Salon to refuse service & shut off access to our online booking system to anyone who has an unpaid invoice with any of our staff. 

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